{"id":349,"date":"2013-11-06T03:43:02","date_gmt":"2013-11-06T03:43:02","guid":{"rendered":"http:\/\/sedpi.com\/?p=349"},"modified":"2013-11-06T03:43:02","modified_gmt":"2013-11-06T03:43:02","slug":"customer-care","status":"publish","type":"post","link":"https:\/\/sedpi.com\/en\/customer-care\/","title":{"rendered":"Customer Care"},"content":{"rendered":"<p>Excellent customer care is essential to the rapidly changing landscape of the microfinance industry. Amidst the increasing number of microfinance players, providing clients with utmost care play a key role in the success of the organization. The course will start with understanding customer care and why there is a need to invest in it. The challenges of customer service and the strategic dimensions to undertake it will also be presented in this course. Participants will explore the role of the microfinance institution in crafting and sustaining delightful customer care for their operation. The course extends the process of customer care not only to the clients of the microfinance institutions but to the employees as well. In order to effectively deliver products and services to retain clients, the institution must have systematic and efficient strategies of motivating their employees. Customer care emphasizes the sustainability of a program through a thorough measurement of customer service levels provided by an institution. In addition, this course will also discuss how to take advantage of technology in order to develop and improve customer care. To end the course, industry research and practices on customer care and product and service delivery will also be shared with the participants.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Excellent customer care is essential to the rapidly changing landscape of the microfinance industry. Amidst the increasing number of microfinance players, providing clients with utmost care play a key role in the success of the organization. The course will start with understanding customer care and why there is a need to invest in it. The [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"enabled":false},"version":2}},"categories":[1],"tags":[],"class_list":["post-349","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Care - Social Enterprise Development Partnerships, Inc.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sedpi.com\/en\/customer-care\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Care - Social Enterprise Development Partnerships, Inc.\" \/>\n<meta property=\"og:description\" content=\"Excellent customer care is essential to the rapidly changing landscape of the microfinance industry. Amidst the increasing number of microfinance players, providing clients with utmost care play a key role in the success of the organization. The course will start with understanding customer care and why there is a need to invest in it. The [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sedpi.com\/en\/customer-care\/\" \/>\n<meta property=\"og:site_name\" content=\"Social Enterprise Development Partnerships, Inc.\" \/>\n<meta property=\"article:published_time\" content=\"2013-11-06T03:43:02+00:00\" \/>\n<meta name=\"author\" content=\"Mariel Vincent Rapisura\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mariel Vincent Rapisura\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/sedpi.com\/en\/customer-care\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/sedpi.com\/en\/customer-care\/\"},\"author\":{\"name\":\"Mariel Vincent Rapisura\",\"@id\":\"http:\/\/sedpi.com\/en\/#\/schema\/person\/1ee5fb8b73a5350e340317440247d66a\"},\"headline\":\"Customer Care\",\"datePublished\":\"2013-11-06T03:43:02+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/sedpi.com\/en\/customer-care\/\"},\"wordCount\":204,\"publisher\":{\"@id\":\"http:\/\/sedpi.com\/en\/#organization\"},\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/sedpi.com\/en\/customer-care\/\",\"url\":\"https:\/\/sedpi.com\/en\/customer-care\/\",\"name\":\"Customer Care - Social Enterprise Development Partnerships, Inc.\",\"isPartOf\":{\"@id\":\"http:\/\/sedpi.com\/en\/#website\"},\"datePublished\":\"2013-11-06T03:43:02+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/sedpi.com\/en\/customer-care\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/sedpi.com\/en\/customer-care\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/sedpi.com\/en\/customer-care\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"http:\/\/sedpi.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Care\"}]},{\"@type\":\"WebSite\",\"@id\":\"http:\/\/sedpi.com\/en\/#website\",\"url\":\"http:\/\/sedpi.com\/en\/\",\"name\":\"Social Enterprise Development Partnerships, Inc.\",\"description\":\"Capacity Builder. Market Facilitator\",\"publisher\":{\"@id\":\"http:\/\/sedpi.com\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"http:\/\/sedpi.com\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"http:\/\/sedpi.com\/en\/#organization\",\"name\":\"Social Enterprise Development Partnerships, Inc.\",\"url\":\"http:\/\/sedpi.com\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"http:\/\/sedpi.com\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/i0.wp.com\/sedpi.com\/en\/wp-content\/uploads\/2016\/03\/SEDPILogo-Blackbuttonforweb.jpg?fit=170%2C49&ssl=1\",\"contentUrl\":\"https:\/\/i0.wp.com\/sedpi.com\/en\/wp-content\/uploads\/2016\/03\/SEDPILogo-Blackbuttonforweb.jpg?fit=170%2C49&ssl=1\",\"width\":170,\"height\":49,\"caption\":\"Social Enterprise Development Partnerships, Inc.\"},\"image\":{\"@id\":\"http:\/\/sedpi.com\/en\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"http:\/\/sedpi.com\/en\/#\/schema\/person\/1ee5fb8b73a5350e340317440247d66a\",\"name\":\"Mariel Vincent Rapisura\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"http:\/\/sedpi.com\/en\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/b9a777ecc90225c811b6d89f5eea7368?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/b9a777ecc90225c811b6d89f5eea7368?s=96&d=mm&r=g\",\"caption\":\"Mariel Vincent Rapisura\"},\"url\":\"https:\/\/sedpi.com\/en\/author\/vinerap\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Care - Social Enterprise Development Partnerships, Inc.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sedpi.com\/en\/customer-care\/","og_locale":"en_US","og_type":"article","og_title":"Customer Care - Social Enterprise Development Partnerships, Inc.","og_description":"Excellent customer care is essential to the rapidly changing landscape of the microfinance industry. Amidst the increasing number of microfinance players, providing clients with utmost care play a key role in the success of the organization. The course will start with understanding customer care and why there is a need to invest in it. The [&hellip;]","og_url":"https:\/\/sedpi.com\/en\/customer-care\/","og_site_name":"Social Enterprise Development Partnerships, Inc.","article_published_time":"2013-11-06T03:43:02+00:00","author":"Mariel Vincent Rapisura","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Mariel Vincent Rapisura","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/sedpi.com\/en\/customer-care\/#article","isPartOf":{"@id":"https:\/\/sedpi.com\/en\/customer-care\/"},"author":{"name":"Mariel Vincent Rapisura","@id":"http:\/\/sedpi.com\/en\/#\/schema\/person\/1ee5fb8b73a5350e340317440247d66a"},"headline":"Customer Care","datePublished":"2013-11-06T03:43:02+00:00","mainEntityOfPage":{"@id":"https:\/\/sedpi.com\/en\/customer-care\/"},"wordCount":204,"publisher":{"@id":"http:\/\/sedpi.com\/en\/#organization"},"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/sedpi.com\/en\/customer-care\/","url":"https:\/\/sedpi.com\/en\/customer-care\/","name":"Customer Care - Social Enterprise Development Partnerships, Inc.","isPartOf":{"@id":"http:\/\/sedpi.com\/en\/#website"},"datePublished":"2013-11-06T03:43:02+00:00","breadcrumb":{"@id":"https:\/\/sedpi.com\/en\/customer-care\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/sedpi.com\/en\/customer-care\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/sedpi.com\/en\/customer-care\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"http:\/\/sedpi.com\/en\/"},{"@type":"ListItem","position":2,"name":"Customer Care"}]},{"@type":"WebSite","@id":"http:\/\/sedpi.com\/en\/#website","url":"http:\/\/sedpi.com\/en\/","name":"Social Enterprise Development Partnerships, Inc.","description":"Capacity Builder. Market Facilitator","publisher":{"@id":"http:\/\/sedpi.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"http:\/\/sedpi.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"http:\/\/sedpi.com\/en\/#organization","name":"Social Enterprise Development Partnerships, Inc.","url":"http:\/\/sedpi.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"http:\/\/sedpi.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/i0.wp.com\/sedpi.com\/en\/wp-content\/uploads\/2016\/03\/SEDPILogo-Blackbuttonforweb.jpg?fit=170%2C49&ssl=1","contentUrl":"https:\/\/i0.wp.com\/sedpi.com\/en\/wp-content\/uploads\/2016\/03\/SEDPILogo-Blackbuttonforweb.jpg?fit=170%2C49&ssl=1","width":170,"height":49,"caption":"Social Enterprise Development Partnerships, Inc."},"image":{"@id":"http:\/\/sedpi.com\/en\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"http:\/\/sedpi.com\/en\/#\/schema\/person\/1ee5fb8b73a5350e340317440247d66a","name":"Mariel Vincent Rapisura","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"http:\/\/sedpi.com\/en\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/b9a777ecc90225c811b6d89f5eea7368?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/b9a777ecc90225c811b6d89f5eea7368?s=96&d=mm&r=g","caption":"Mariel Vincent Rapisura"},"url":"https:\/\/sedpi.com\/en\/author\/vinerap\/"}]}},"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p7iyld-5D","jetpack-related-posts":[{"id":254,"url":"https:\/\/sedpi.com\/en\/admu-sedpi-conducts-fundamentals-of-microfinance-and-customer-care-trainings-in-cebu-city\/","url_meta":{"origin":349,"position":0},"title":"ADMU-SEDPI Conducts \u201cFundamentals of Microfinance\u201d and \u201cCustomer Care\u201d Trainings in Cebu City","author":"Mariel Vincent Rapisura","date":"March 26, 2012","format":false,"excerpt":"Ateneo De Manila University (ADMU) and the Social Enterprise Development Partnerships, Inc. (SEDPI) successfully conducted two training events last March 26 to 31, 2012 in Cebu City. The two trainings \u2013 Fundamentals and Principles of Microfinance and Customer Care for Microfinance \u2013 were the first to be conducted under the\u2026","rel":"","context":"In &quot;Microfinance&quot;","block_context":{"text":"Microfinance","link":"https:\/\/sedpi.com\/en\/category\/microfinance\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":388,"url":"https:\/\/sedpi.com\/en\/marketing-microfinance-products-and-services\/","url_meta":{"origin":349,"position":1},"title":"Marketing Microfinance Products and Services","author":"Mariel Vincent Rapisura","date":"November 6, 2013","format":false,"excerpt":"Marketing is the most neglected management function in the microfinance industry. Most MFIs do not brand their products properly and fail to communicate their competitive advantage effectively. This course emphasizes the need for effective marketing in enabling microfinance institutions to serve their clients better and achieve improved financial performance in\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":262,"url":"https:\/\/sedpi.com\/en\/sedpi-conducts-customer-care-training-to-aski-front-liners\/","url_meta":{"origin":349,"position":2},"title":"SEDPI Conducts \u201cCustomer Care\u201d Training to ASKI Front Liners","author":"Mariel Vincent Rapisura","date":"March 26, 2012","format":false,"excerpt":"Alalay sa Kaunlaran, Inc. (ASKI) commissioned the services of the Social Enterprise Development Partnerships, Inc. (SEDPI) to deliver a training on \u201cCustomer Care.\u201d The training was held at ASKI\u2019s head office in Cabanatuan City on March 26-27, 2012. A total of 25 participants who are mostly front liners attended the\u2026","rel":"","context":"In &quot;Microfinance&quot;","block_context":{"text":"Microfinance","link":"https:\/\/sedpi.com\/en\/category\/microfinance\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":305,"url":"https:\/\/sedpi.com\/en\/microfinance-training-courses\/","url_meta":{"origin":349,"position":3},"title":"Microfinance Training Courses","author":"Mariel Vincent Rapisura","date":"November 6, 2013","format":false,"excerpt":"Fundamentals and Methodologies of Microfinance Market-Based Financial Product Design and Development Delinquency Management Financial Analysis Accounting for Non-Accountants Branch Audit Branch Operations Branch Viability Business Development Services Business Planning for Microenterprises Cash Flow and Credit and Background Investigation Center Formation and Loan Application Process Character and Capacity-Based Lending Color-coded Bookkeeping\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":424,"url":"https:\/\/sedpi.com\/en\/supervision-and-leadership-for-microfinance\/","url_meta":{"origin":349,"position":4},"title":"Supervision and Leadership for Microfinance","author":"Mariel Vincent Rapisura","date":"November 6, 2013","format":false,"excerpt":"Middle managers play a crucial role in microfinance since they could be considered as the backbone of the microfinance institutions (MFIs). The middle management is the point where microfinance\u2019s lofty mission must be translated into a sustainable and scalable operation. The middle managers are often poorly equipped to deal with\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":337,"url":"https:\/\/sedpi.com\/en\/center-formation-and-loan-application-form\/","url_meta":{"origin":349,"position":5},"title":"Center Formation and Loan Application Form","author":"Mariel Vincent Rapisura","date":"November 6, 2013","format":false,"excerpt":"Outreach is important in achieving the dual mission of a microfinance institution, social mission and financial sustainability. Forming centers are crucial for microfinance institutions (MFIs) practicing group methodology. In addition, loan application form is crucial to assess the character of a potential microfinance client. The training on center formation and\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/sedpi.com\/en\/wp-json\/wp\/v2\/posts\/349","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sedpi.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sedpi.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sedpi.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/sedpi.com\/en\/wp-json\/wp\/v2\/comments?post=349"}],"version-history":[{"count":0,"href":"https:\/\/sedpi.com\/en\/wp-json\/wp\/v2\/posts\/349\/revisions"}],"wp:attachment":[{"href":"https:\/\/sedpi.com\/en\/wp-json\/wp\/v2\/media?parent=349"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sedpi.com\/en\/wp-json\/wp\/v2\/categories?post=349"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sedpi.com\/en\/wp-json\/wp\/v2\/tags?post=349"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}