Twenty two participants from three different microfinance institutions participated in the “Delinquency Management” training course held on July 5-7, 2012 in Quezon City. The training explains different preventive and remedial strategies in managing delinquency in MFIs. The training event emphasizes the adaptation of a holistic approach in managing delinquency that involves the commitment of all stakeholders within the organization.
Kasagana Ka Development Center (KDCI) is one of the training hubs of the ADMU-SEDPI Microfinance Capacity Building Program. Through the training hubs microfinance trainings are made available nationwide all year round. The training was conducted alongside the officers from KDCI as part of their skills enhancement. KDCI’s Chief Operating Officer, Judy Joven; Training Officer, Norman Los Añes; Senior Area Manager, Dexter Flores; and Cluster Manager, Mharra Ehim-Gange discussed the session on principles and methods of collection. Gauging from their experiences as field officers before, the trainers were able to discuss the principles well, giving examples and also sharing tips to the participants. The participants rated the guest trainers as excellent.
One of the MFIs that sent participants is SACRED based in Samar. Its Accounts Manager, Agnes Bautista said, “the training was very helpful and that they would be using their recently-acquired knowledge once they get back on field.” Ms. Teresa Saliling, Area Manager of SACRED, also added, “we learned that the MFI is responsible for delinquency, not the clients”. Citing their MFI as an example, she said that they would make changes in their operations in order to improve delinquency.
SEDPI’s program officers Enid Kathleen Madarcos and Denise Subido lead the delivery of the training. Overall, the training and the trainers were rated excellent and were well-received.