Conflict Management

Conflict is natural and common phenomenon in social interaction. Every person and organization faces conflict. There are positive and negative outcomes of conflict. What makes conflict negative or positive is the way in which it is handled. The course introduces different theories of conflict and different perspectives used to understand and assess conflict. The training course also examines the nature of conflict as it occurs in organizations, how conflict can function both destructively and constructively in that context. In addition, various approaches to managing conflict would also be discussed. The differences between negotiation and mediation would also be discussed, as well as the use of communication skills to minimize and even prevent conflict. At the end of the course, the participants are expected to be able to gain skills to be able to manage conflict effectively.