Author: Mariel Vincent Rapisura

Effective information systems serve as the foundation for the operations of microfinance institutions, and financial institutions in general. The course offers decision makers specific points in evaluating their existing systems, determining current and future information system needs, and conducting cost benefit analysis when building, modifying or buying software. A framework on developing information system for…

Governance plays a crucial role in microfinance since this is the key in setting the MFIs’ direction towards reaching their social mission and at the same time achieving financial sustainability. The course will enable participants to identify and delineate roles, duties and responsibilities of the board and management; and determine board involvement and their required…

As a higher level course, the financial management course requires that participants understand financial analysis and are knowledgeable on financial performance industry standards. The course assists microfinance institutions in improving their financial performance through effective treasury management, asset-liability management and liquidity management. The course also includes sessions on projecting an organization’s future financial performance given…

This course is designed to assist microfinance institutions in crafting and implementing microinsurance and savings programs. On microinsurance, the course presents the seven basic principles of insurance, and the challenges that microinsurance faces. The course differentiates the characteristics of informal and formal insurance, and the different microinsurance products available. The course also introduces frameworks for…

Effective communications is essential in performing functions as branch and area managers. Conflict is deemed inevitable in organizations. As such, participants must have an understanding of conflicts and learn how to manage them. Manager’s human resource function of enforcing of rewards and penalties on their subordinates will be strengthened with the training course. One of…

In microfinance, credit is the main product demanded by low-income clients. It is also the source of an MFI’s largest earning asset – the loan portfolio.  This course starts with the definition and principles of microfinance.  The course also discusses the characteristics of microfinance clients. Various methodologies in the provision of microcredit such as group methodologies with…

Delinquency is one of the major challenges that MFIs face. Delinquency Management enables participants to understand delinquency by tracing its causes and costs. Participants are also taught on how to measure delinquency using international standards. The course emphasizes both preventive and curative strategies against delinquency. It also presents research results of common delinquency problems and…

Delinquency is one of the major challenges that wholesalers face. The course enables participants to understand delinquency by tracing its causes and costs from various perspectives. Workshops will be conducted to teach wholesalers on how to measure delinquency using international standards and financial indicators. The course will discuss prescribed report formats integrated in the organization’s…

Excellent customer care is essential to the rapidly changing landscape of the microfinance industry. Amidst the increasing number of microfinance players, providing clients with utmost care play a key role in the success of the organization. The course will start with understanding customer care and why there is a need to invest in it. The…

Conflict is natural and common phenomenon in social interaction. Every person and organization faces conflict. There are positive and negative outcomes of conflict. What makes conflict negative or positive is the way in which it is handled. The course introduces different theories of conflict and different perspectives used to understand and assess conflict. The training…