Author: Mariel Vincent Rapisura

Effective communications is essential in performing functions as branch and area managers. Conflict is deemed inevitable in organizations. As such, participants must have an understanding of conflicts and learn how to manage them. Manager’s human resource function of enforcing of rewards and penalties on their subordinates will be strengthened with the training course. One of…

In microfinance, credit is the main product demanded by low-income clients. It is also the source of an MFI’s largest earning asset – the loan portfolio.  This course starts with the definition and principles of microfinance.  The course also discusses the characteristics of microfinance clients. Various methodologies in the provision of microcredit such as group methodologies with…

Delinquency is one of the major challenges that MFIs face. Delinquency Management enables participants to understand delinquency by tracing its causes and costs. Participants are also taught on how to measure delinquency using international standards. The course emphasizes both preventive and curative strategies against delinquency. It also presents research results of common delinquency problems and…

Delinquency is one of the major challenges that wholesalers face. The course enables participants to understand delinquency by tracing its causes and costs from various perspectives. Workshops will be conducted to teach wholesalers on how to measure delinquency using international standards and financial indicators. The course will discuss prescribed report formats integrated in the organization’s…

Excellent customer care is essential to the rapidly changing landscape of the microfinance industry. Amidst the increasing number of microfinance players, providing clients with utmost care play a key role in the success of the organization. The course will start with understanding customer care and why there is a need to invest in it. The…

Conflict is natural and common phenomenon in social interaction. Every person and organization faces conflict. There are positive and negative outcomes of conflict. What makes conflict negative or positive is the way in which it is handled. The course introduces different theories of conflict and different perspectives used to understand and assess conflict. The training…

Most microfinance institutions turn to automation to solve their bookkeeping system problems. However, most software providers do not have enough background in microfinance, therefore, software designs are not attuned to the needs of microfinance institutions. Off the shelf software, on the other hand, do not have the required flexibility to adapt to policy and changes…

Most commercial financing institutions use asset-based or project-based lending since their target clients are those that have collateral and are able to craft business plans. However, microfinance clients neither have the assets nor the skills to qualify loans from traditional commercial funding sources. Thus, microfinance uses character and cash flow as the basis for extending…

Outreach is important in achieving the dual mission of a microfinance institution, social mission and financial sustainability. Forming centers are crucial for microfinance institutions (MFIs) practicing group methodology. In addition, loan application form is crucial to assess the character of a potential microfinance client. The training on center formation and loan application form teaches microfinance…

An important means to address delinquency is through proper client selection. Cash flow and credit and background investigation are techniques use to select clients properly. This course provides an in-depth discussion of two aspects of character and capacity-based lending: cash flow analysis and credit and background investigation (CI/BI). The provision of microloans relies on these…