Ateneo De Manila University (ADMU) and the Social Enterprise Development Partnerships, Inc. (SEDPI) successfully conducted two training events last March 26 to 31, 2012 in Cebu City. The two trainings – Fundamentals and Principles of Microfinance and Customer Care for Microfinance – were the first to be conducted under the training hub partnership with Community Rural Bank of Catmon (CRBC).
A total of 19 participants attended the course on Fundamentals and Principles of Microfinance. The course aims to provide the participants with the essentials and framework of methodologies used in microfinance. It also provided the participants with the emerging trends and opportunities in the industry. Mr. Bernardo Desabelle, the General Manager of First Consolidated Coop along Tanon Seaboards (FCCT) and a microfinance practitioner for more than two decades, shared, “the training provided a renewal and a deeper understanding of microfinance which plays a key role for a sustainable microfinance operation.”
On the other hand, 13 individuals attended the training on Customer Care for Microfinance Institutions. The course stresses the importance of excellent customer care amidst the fast changing landscape of the microfinance industry. Participants of the training were able to craft concrete output such as action and policy points for customer care which they can emulate in their respective institutions.
The trainers – Mr. Edwin Salonga, Ms. Florence Adviento and Ms. Enid Madarcos – received excellent rating from the participants in terms of knowledge, delivery and overall skill as training facilitators. Both trainings can be accredited for a Diploma in Microfinance conferred by the Ateneo De Manila University as part of the ADMU Microfinance Capacity Building Program.