Ateneo de Manila-SEDPI NanoEnterprise Development Program
(formerly the Ateneo Microfinance Capacity-Building Program)
Course Objectives:
- Describe the key management functions—planning, organizing, leading, and controlling—in microfinance branch operations.
- Explain effective supervision practices that enhance accountability, staff performance, and institutional success.
- Identify best practices in conflict resolution, customer service, and team management for improved branch operations.
- Calculate delinquency costs and analyze financial impacts to strengthen portfolio quality and branch sustainability.
- Apply internal control measures to safeguard assets, ensure compliance, and improve operational efficiency.
Course Description:
This course equips branch managers with essential skills in planning, organizing, leading, and controlling microfinance operations. Participants will explore conflict resolution, customer service, delinquency cost management, team supervision, and internal controls to enhance branch efficiency, staff performance, and financial sustainability in microfinance institutions.
(L)Earning Investment
PhP5,000 registration fee*
*Includes 1 day in-person training, self-paced online course (Canvas), and a 2-hour webinar
Meal Cost (amount varies, tbc)
Optional: Free (L)Earning Wealth Book – just pay for PhP200 processing and shipping fee
Blended Learning
- 1 day in person training*
- Self-paced online course (Canvas) that will be open for two-three weeks
- 2-hour webinar after the self-paced online course
*Note: For those who can’t attend the in-person training, the training will be exclusively livestreamed
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