Alalay sa Kaunlaran, Inc. (ASKI) commissioned the services of the Social Enterprise Development Partnerships, Inc. (SEDPI) to deliver a training on “Customer Care.” The training was held at ASKI’s head office in Cabanatuan City on March 26-27, 2012. A total of 25 participants who are mostly front liners attended the event.
Excellent customer care is essential to the rapidly changing landscape of the microfinance industry. Amidst the increasing number of microfinance players, providing clients with utmost care play a key role in the success of the organization.
Mr. Rolando Victoria, ASKI’s Executive Director, gave his opening remarks during the training. Three trainers from SEDPI delivered the training – Mr. Edwin Salonga, SEDPI Chairperson; Mr. Vincent Rapisura, SEDPI CEO and Ms. Cherryl Si, SEDPI Program Officer. They were rated excellent in terms of knowledge and delivery of training.
The customer training is a dry run to pave the way for ASKI transforming into an Ateneo Training Hub for Microfinance. The training hub will service microfinance institutions and ASKI staff in Central and Northern Luzon. SEDPI Capital Credit Inc. (SCCI), SEDPI’s financing arm also extended a PhP20 million credit line to support ASKI’s microfinance expansion. The strategic partnership was primarily sealed with a gentlemen’s handshake between Mr. Victoria and Mr. Rapisura over lunch during the training event.